Frequently Asked Questions

MSI manages properties for different owners. MSI’s role is to ensure proper management and bridge the gap between tenants and owners. Depending on the contract with the owner, MSI can ensure the complete management of the building or only a few services. (Rental, works, accounting)

For the sake of efficiency, the MSI team is divided into 4 departments: Rental, Works, Accounting and Administration. For any problem or question relating to your services, MSI is always your contact and you will be directed to the right department according to your request. Most of your requests can be made directly on the website with the Tenant Services tab. Otherwise, we answer the phone 24 hours a day, 7 days a week, at 418-681-7888 or 438-794-1496.

The lease transfer procedure is explained in the Tenant Services section.

In the event of a lease transfer, you are completely released from your contractual obligations in connection with the accommodation.

During a subletting, you remain 100% responsible for the accommodation even if you no longer live there.
We always favor a lease transfer if you have to leave an apartment.

Unfortunately, we do not terminate a lease. If you have to leave your home, we prefer the transfer of your lease. The lease transfer procedure is outlined in the Tenant Services section.

As a tenant, it is your responsibility to take a liability insurance that will be essential in the event of a loss relating to your home (fire, water damage, etc.). Whether or not you are responsible for the loss, this insurance will protect you if a claim is brought against you. This insurance is very inexpensive and should be taken by all tenants.

In case of financial problems, the first thing to do is to contact the MSI team in order to notify them and make a payment arrangement. If no agreement is possible or taken and the rent remains unpaid, you could be summoned to the Administrative Housing Court where you will be ordered to leave the apartment and pay all unpaid rents.

In case of emergency, contact us by phone only at 418-681-7888 or 438-794-1496.

There is a non-exhaustive list of requests urgently processed:
– Water damage
– Fire
– Problem of access to housing
– Lack of heating in winter
– Complete power failure of the dwelling
– Lack of hot water

In order to make a work request, please fill in the form of the Tenant Services tab. The online work request tool is more effective than a call to our office. You may include as many details as possible as well as photos. You will also have a better follow-up from our works department.

In case of emergency, you must contact us by phone at 418-681-7888 or 438-794-1496.

The repair delays may vary depending on the request made. Each request is prioritized and processed accordingly. Non-urgent requests will need to be approved by your landlord directly, which may add some time. If you have made a work request and want to have a follow-up, you can use the online work request form and select the Follow-up menu of a work request. Afterwards, get a quick feedback with our team.

Rent must be paid in full at all times. The tenant cannot decide by himself to withhold part or all of his rent. If you feel that your situation warrants compensation, you can contact us so that we can discuss it.

The tenant must carry out the basic maintenance of the dwelling and keep it in good condition. Basic maintenance includes, for example, bulb replacement, minor plumbing unclogging, and smoke detector battery replacement. The tenant must ensure that the dwelling is kept in a good state of cleanliness at all times. In the event of a defect or substantial deterioration of the dwelling, the tenant must notify the owner.

We carry out the annual preventive inspection of apartments and buildings to ensure an effective monitoring of the building’s maintenance book and prevent certain situations that could become problematic over time.

The keys to your new accommodation must be collected directly at our office and within opening hours. For some regions of Quebec, key collection can take place directly at the accommodation. The exchange of keys between tenants is also possible depending on the case.

We will not hand over keys to a new tenant before the starting date of the signed lease unless another agreement has been made with MSI.

Renewal notifications are usually sent 6 months before the end of your lease. The renewal notice is usually sent by certified email to the address you provided us with. Otherwise, you will receive it by hand or by registered mail.

Upon receipt of this notice, you have 30 days to notify us of your answer. You must answer in writing (email or letter) you are not required to respond if you agree to the renewal, it will be automatically effective 30 days after receiving your notice.

When you have notified MSI of your non-renewal of your lease, your apartment will be rented. If a visit is scheduled to your apartment, you will be notified the day before by text or email. In some cases, you may be notified in a shorter period of time. Please note that in case of the renting of your apartment, we are not obliged to notify you 24 hours before the visit. We will try as much as possible to respect that deadline. Your presence is not mandatory during the visits, the rental agent will have the key to your apartment and will make sure to lock up when leaving. It is also important to have your apartment keys with you during the rental period.

We usually ask for an endorser on the lease when your credit report is too poor or too recent. The endorser will then be responsible for the obligations of the lease with you in the event of non-payment or problems. Lease endorsement does not affect the endorser’s credit report.

Upon check-out, the accommodation must be left empty and clean. If you have made holes or painted the walls, you will need to restore everything before you leave as it was when you arrived. You will then have to give us all the keys of the apartment in your possession.

In case of conflict with a neighbor, the first step is to talk to him in order to fix the situation. If you are unable to do so, you must contact us to inform us of the problem. Our team will assist the 2 parties in order to solve the problem as soon as possible.

You cannot change the lock of your apartment. If a particular situation requires the replacement of your lock, you will need to contact us. The change must be made by our team, otherwise you will be charged a fee ($200 on average).

The RL-31 slip is sent each year before March 1. A RL-31 slip is only produced if you were a tenant of the unit on December 31 of the previous year.

In the event of a storm, it may happen that the snow removal time from your parking lot takes longer. In case of a problem, it is best to contact the snow remover’s contractor directly.

For security no personal objects should be left in the common areas of the building. The fire department requires us to leave all access free at all times. The hallway is not part of your apartment, it is a common space